Artist import functionality temporarily down

Incident Report for Bandsintown

Resolved

Thanks for your patience while this issue was investigated by Facebook. Please find their answer below:

Page tabs can only be added to "standard" page templates at the moment. The page template can be changed in the page settings as described here:
https://www.facebook.com/help/393123551046542?helpref=faq_content

Thanks for understanding,

Posted Aug 01, 2018 - 05:40 EDT

Update

This issue remains under investigation with Facebook. They have confirmed being able to reproduce the problem and will keep us posted. We are downgrading the severity from Major to Minor as a majority of managers are able to import new artist pages and this issue turns out to be limited to some cases only, but we're still very much following the resolution of this incident nonetheless. Thank you for your patience.

Posted Jul 23, 2018 - 16:10 EDT

Update

We are continuing to investigate this issue with Facebook. Thank you for your patience.

Posted Jul 20, 2018 - 08:56 EDT

Update

We are continuing to investigate this issue.

Posted Jul 20, 2018 - 01:01 EDT

Investigating

It is currently not possible to import a new artist on Bandsintown Manager due to a Facebook Graph API error preventing the installation of the Tour Dates tab.

Artists previously managed but whose Tour Dates tab has been removed from their Facebook Page are also affected.

This issue has been reported to Facebook. We thank you for your patience.

Posted Jul 19, 2018 - 14:00 EDT

This incident affected: Bandsintown for Artists.